WARRANTY
Made to be worn. Backed for 3 years.
Every CINCO piece is designed in Portugal and produced with carefully selected materials and rigorous quality controls.
For purchases subject to Portuguese consumer law, new movable goods benefit from the applicable statutory three-year period of responsibility for lack of conformity, subject to the conditions established by law.
Nothing on this page limits or replaces any mandatory consumer rights.
WARRANTY INFORMATION
HOW DO I MAKE A WARRANTY CLAIM?
Contact [email protected] and include:
- Your order number or other proof of purchase
- A description of the issue
- Clear photographs or video where possible
Our team will review the information and may ask you to send the piece to CINCO for physical inspection where necessary.
A physical product must be made available where inspection is reasonably required to assess the claim.
Do not send an item before receiving instructions from Customer Care.
WHAT HAPPENS AFTER I MAKE A CLAIM?
CINCO will assess the piece and determine whether the issue constitutes a lack of conformity or another issue covered by applicable consumer rights.
Where CINCO is legally responsible, the appropriate remedy will be provided in accordance with applicable consumer law.
Where the issue is not covered by mandatory consumer rights, CINCO may, where available, offer a paid repair, maintenance or Refresh service. Any cost will be communicated before the service is carried out.
WHAT ABOUT GOLD PLATING?
Gold plating is a surface finish and does not remain unchanged indefinitely.
Its appearance and durability depend on wear, skin pH, perspiration, friction, cosmetics, perfumes, chemicals, water and how the piece is stored and cared for.
Gradual fading resulting from normal use is not, by itself, evidence of a manufacturing defect.
However, this does not exclude a customer's mandatory rights where the condition of a product constitutes a lack of conformity under applicable law.
CINCO may offer maintenance or replating services where available.
WHAT IF MY JEWELRY HAS BEEN REPAIRED ELSEWHERE?
We recommend that CINCO jewelry is assessed and repaired by CINCO whenever possible.
An alteration, repair or resizing carried out by a third party does not remove mandatory statutory rights. However, CINCO is not responsible for damage or defects caused by or resulting from unauthorized third-party work.
If a third-party intervention makes it impossible to determine the original cause of an issue, this may affect CINCO's ability to assess the claim, subject to applicable law.
DO I NEED MY ORDER NUMBER?
Please provide your order number whenever possible as this allows us to locate your purchase quickly.
Where mandatory consumer rights apply, other legally acceptable proof of purchase may also be considered.
A LITTLE REASSURANCE
3 YEARS
Legal protection against lack of conformity, subject to applicable consumer law.
PORTUGUESE CRAFT
Designed in Portugal and produced by experienced jewelry makers.
HERE TO HELP
If something isn’t right, our Customer Care team will help assess your piece.
CARE & SERVICES
JEWELRY CARE
Jewelry is made to be worn — and cared for.
Proper care can significantly extend the appearance and life of your CINCO pieces. Avoid unnecessary exposure to chemicals, cosmetics, chlorine, saltwater and impact, and store pieces carefully when not in use.
REFRESH & REBORN
A longer life for the pieces you love.
Warranty and normal wear are different things. When your piece simply needs some care, CINCO's Refresh & Reborn services may give it a new life.
STILL NEED HELP?
Our Customer Care team is here to help.