GET EARLY ACCESS.
Be first to shop our biggest event of the year.
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BY CATEGORY
MOST WANTED
THESE WILL SOLD OUT FIRST
BLACK FRIDAY STOCK SUBJECT TO AVAILABILITY
WON'T LAST LONG.
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FAQ YOU NEED TO KNOW
See applicable campaign terms, shipping, and returns before checkout.
How do I get early access?
Early access on 25 November is reserved for ealry birds. Sign up in the beginning of this page, before 25 November to be included. From 26 November, Black Friday is open to everyone, no sign-up needed.
Why shop on early access day?
Shop before everyone else. No waiting, first pick, order placed ahead of the rush. Early access is open on 25 November.
When does CINCO Black Friday start?
Early access opens on 25 November, a day before everyone else. From 26 to 29 November, Black Friday is open to all.
Can I cancel or change my Black Friday order?
During Black Friday, orders can’t be cancelled once placed. Changes to pieces, finishes, sizes or delivery details aren’t guaranteed either, as orders are prepared quickly. If you need help, contact us as soon as possible with your order number.
When will my order arrive?
During promotional periods, the usual 1–2 business day preparation time doesn’t apply. Check the product page and your selected variant for the timing of your piece on the day you order. Once dispatched, delivery takes 1–3 business days in Portugal and Spain, 3–5 in EU Zone 1 and 4–6 in EU Zone 2.
How much is shipping?
In Portugal and mainland Spain, shipping is 3.40€ and free from 99€. For the UK and selected European destinations, shipping is free from 150€. Below that, European rates are 9€ or 10€, depending on destination. The rate for your country shows at checkout.
Can I combine in-stock and made-to-order pieces?
Yes. When combined in one order, shipping follows the longest preparation time. To receive in-stock pieces sooner, place separate orders.
Do discount codes stack with Black Friday prices?
Unless stated otherwise, discount codes can’t be combined with other codes or site promotions. The terms and exclusions of each offer apply.
Can I return or exchange a piece bought on Black Friday?
Yes, within 14 days of delivery, through the Returns Portal. Pieces must be unworn and in original condition and packaging, including any gifts. Personalised or engraved pieces can’t be returned or exchanged.
I’d rather have store credit or an exchange. What’s the difference?
When available, store credit gives a 10% bonus on the value of the returned piece. An exchange on an eligible piece gives a 5% credit. The two benefits can’t be combined.
Can I send my order as a gift?
CINCO pieces arrive in exclusive CINCO packaging, ready to give. If extra gift wrapping is available, you’ll see the options on the product page before adding to cart. For help with a special gift, contact us before ordering.
How can I reach the CINCO team?
By email or WhatsApp, Monday to Friday, 9am–6pm (Lisbon time). We reply within 2 business days, so during Black Friday, the earlier you write, the better.
Do the pieces come with a warranty?
Yes. Every CINCO piece has a 3-year warranty against manufacturing defects, from the delivery date. 925 silver, 18k gold, INCM certified, handmade in Portugal.
GET EARLY ACCESS.
Be first to shop our biggest event of the year.
