YOUR CINCO PIECE HAS ARRIVED — HERE'S WHAT TO KNOW

If the post of your earring feels slightly misaligned, this is a natural characteristic of 925 sterling silver as a material — not a CINCO-specific issue. The finest materials come with their own sensitivities, and sterling silver is no exception. You are handling a piece of fine jewelry that demands care and attention — its slight inherent malleability is part of what makes it precious, and it is a characteristic shared by all fine silver jewelry, regardless of brand. Minor post shifting with regular wear is entirely normal.

You can gently realign it by applying light, gradual pressure with your fingers until the post sits correctly with the clasp. We recommend doing this carefully and incrementally — avoid excessive force, as repeated bending can weaken the metal over time.

If you're unsure or prefer not to adjust it yourself, contact us at customer@cinco-store.com — we're happy to guide you through it or advise on next steps.

This is completely normal and very common with gold jewelry. Our product photos are taken under professional studio lighting, which can enhance the warmth and brightness of the gold tone. In natural light, your piece may appear slightly different — but equally beautiful. 24k gold plating also has natural variations in shine depending on the angle and light source. We always recommend viewing your piece in different lighting conditions before drawing any conclusions. If you're still concerned, our team is happy to help. 💛

Each CINCO piece is handmade in Portugal, which means tiny surface marks or micro-scratches can occasionally occur during the crafting and handling process — they are a natural characteristic of handmade jewelry, not a defect. Over time, these marks blend into the piece's natural patina, adding to its unique character. If you notice anything that looks like a genuine manufacturing fault, don't hesitate to reach out to our team. 💛

That's by design! CINCO chains are intentionally crafted to be lightweight and fine — it's what gives them that effortless, elegant look. Delicate doesn't mean fragile; our chains are made from high-quality 925 sterling silver and go through rigorous quality checks before reaching you. Just handle with care and store in the pouch provided to keep them looking beautiful. 💛

Tarnishing can happen when jewelry comes into contact with water, perfume, creams, or sweat — even the highest quality metals are affected by these. It doesn't mean your piece is faulty. To restore its shine, gently polish it with a soft cloth. For long-lasting brilliance, we recommend removing your CINCO pieces before showering, swimming, or applying beauty products. Check our full [Jewelry Care Guide] for tips.

This is completely normal! Finger and wrist sizes naturally fluctuate throughout the day — they tend to be slightly larger in the evening and when warm. We recommend trying your piece at different times of the day. Most CINCO bracelets are also adjustable, so you can find your perfect fit. If you're still unsure, our team is happy to help. 💛

Super normal — and actually a good sign! A firm clasp means your piece is secure and well-made. With regular wear, it will loosen naturally to the perfect tension. If you'd like, our team is happy to walk you through how to use it. 💛